11 August 2010

Oracle Enterprise Unbreakable Linux Support options

Network Support — Access to patches and updates via Oracle Unbreakable Linux
Network (ULN). This is equivalent to Red Hat’s Basic support, for less than a third of
Red Hat’s price.

Basic Support — Access to patches and updates via ULN, plus 24x7 support and
complete Linux server lifecycle management with Oracle’s Management Pack for
Linux, and Oracle Clusterware. This support is equivalent to the very best support
offered by Red Hat, for far less than what Red Hat charges. The Management Pack
not only delivers functionality unavailable from Red Hat but is also free as opposed
to Red Hat’s RHN modules and satellite server products that are available for a fee.

Premier Support — Access to patches and updates via ULN, 24x7 support, complete
Linux server lifecycle management with Oracle’s Management Pack for Linux,
Oracle Clusterware, backporting, and lifetime support. This support, unavailable
elsewhere, is what Oracle — and its enterprise customers — mean by true enterprise
support. It is the sort of support available to commercial OSes but not previously
available for Linux. Targeted bug fixes and patches are not merely obtainable in the
latest or future versions, they are obtainable for the version the customer is currently
running. This is essential for mission-critical operations impeded by a problem in the
operating system. Lifetime support ensures that, after the standard support cycle,
customers can continue to obtain support and knowledge on their existing
deployments without their having to move to later versions.
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